We offer
a 100% Satisfaction
Guarantee. If for any reason at all (your girlfriend doesn't
like them, your dog growls when you put them on, *gasp* you found some
place cheaper to get the same style), you can return your
glasses for either a full refund or exchange within 10 days of
when you receive them. We will refund the full cost of the frames
and lenses as long as they are returned in new condition.
We work very hard to make sure you receive the glasses
you ordered. We inspect your glasses several times before they
are shipped to you. We check to make sure that the color
and style are correct as well as check for any material
defects such as scratched, chips, and other cosmetic defects.
When you receive your glasses, if they are damaged in any way,
shipping is on us. If this is the case please contact
Customer Service right away. You'll need let
us know as soon as the order is received if you find it is damaged.
Are shipped First Class Mail unless other
shipping is selected, so they only
take 4-8 days to arrive.
Are shipped with Delivery Confirmation, so we know your
glasses got there and you're protected from lost orders.
Are processed as quickly as possible,
usually within 48 - 72 hours.
Come with a satisfaction guarantee
We'll email you as soon as your order is received so that you have a
chance to review your order. We'll email you again when it is
being processed. If you have any questions at all regarding your
order, please contact
Customer Service. If you don't receive your
confirmation email, be sure to check your spam folder.
4.
SHIPPING COSTS, CUSTOMS and DELAYS
Standard Shipping Cost
Standard shipping to
addresses in the US is
$4.95 and for addresses in Canada is $8.99. For all
International addresses, the cost of shipping is $11.99.
Express Shipping Cost
Express shipping to US addresses is
available using the USPS Express Mail Service. We make every
attempt to rush the processing of Express Mail shipments
so that they can be delivered as quickly as is possible. The
cost of Express Shipping is $25.99 within the US.
Shipping Delays
The United States Postal Service is generally very
reliable, but occasionally mix ups do occur. We will do
everything we can to ensure that your package arrives as
quickly as possible.
Shipping Refunds and Exchanges
Shipping costs are not refundable.
Free Shipping
All initial orders
over $30.00 mailed to US addresses are shipped free of
charge.
Unclaimed or Undeliverable
It doesn't happen often, but occasionally
a package is either undeliverable or unclaimed. If you
package is returned to us as undeliverable or unclaimed we
will contact you to verify your address and then we will
reship the package for you. We may need to charge additional
shipping if it is required by the USPS.
Customs
International orders can be held up in
customs. If this occurs we can provide you with the USPS
tracking number which may help you to get an estimate on the
delivery date of your package. Other than standard shipping
costs, we don't charge any additional fee's for
international orders. Unfortunately most country's do charge
Customs Fee's. They are an unavoidable cost for
international orders and are mandated by the government. We
cannot estimate, discount or refund the costs.
5.
PAYMENT METHODS
At this time we accept Visa, Master card, American Express, check,
money order and cash. We
receive quite a few requests for bank transfer payments. Regrettably, we cannot accept bank transfers for any order,
no matter the amount. If your mailing a payment, please use secure registered mail
with delivery confirmation. Money orders are treated the same as cash and
processed immediately. Checks must clear before the product is mailed. This
generally takes 2-3 business days.
6.
INTERNATIONAL ORDERS
We will gladly process international orders. The cost for international shipping is just $11.99.
Special pricing for Canadian Shipments is $8.99.
Please note that international orders cannot exceed $75.00. You may also mail
a check or money order to the mailing address listed above. If your mailing
a payment, please use secure registered mail with delivery confirmation. Money
orders are treated the same as cash and processed immediately. Checks must clear
before the product is mailed. This generally takes 2-3 business days.
7. PRIVACY POLICY
FullSpectrumEyewear.Com respects your privacy and the security of the data that
visitors provide.
Personal information:
We do not sell, share or disclose any of your information. Any information you give us is held with the utmost care and security,
and will only be used to fulfill your order.
Because we use Miva Merchant checkout and, your credit card information is
completely safe and secure.
Security:
This site has security measures in place to protect from the loss or misuse of
information you provide. SSL encryption is used to guarantee secure transactions.
If you have any questions about this privacy statement, practices, or your
dealings with this website, please see the contact information above and let us
know.
8. THE SHOPPING CART
Our shopping cart is secure so that your information is secure.
9. WEBSITE ORGANIZATION
Some glasses, as you will find while surfing through
FullSpectrumEyewear.Com, appear in more than one eyeglass category. This is
because these glasses have been found to serve well in more than one
application. They need this exposure so that they are easy to find when you are
searching for a certain style.
10. "DO YOU HAVE A CATALOG?"
Thank you for your interest. Because of our constantly changing selection of
glasses and our concern for natural resources, we do not print a paper catalog.
FullSpectrumEyewear.Com is 100% online. We also use recycled packing materials
inside most of our packages.
11.
"CAN I GET WHOLESALE PRICING?"
Yes you can. We have a simple method of determining wholesale discounts.
These discounts are available on most of our glasses. The general rule is as
follows.
1 Dozen
- 10% Discount Available
2 Dozen
- 20% Discount Available
3 Dozen
- 30% Discount Available
4 Dozen
- 40% Discount Available
5 Dozen
- 50% Discount Available
6 Dozen
- 50% Max Discount
12.
"HOW DO I SUBMIT A PHOTO AND GET A COUPON?"
Simply send us a link to the photo using the contact form below.
If we are able to use the photo, we will email you a coupon code toward a free
pair of sunglasses.
Fullspectrumeyewear.Com
12215 227th Ave SE
Monroe, WA 98272
713-553-1704
Quick Contact Form
Our quick contact form is fast and easy to use. It reduces the amount of spam we
deal with and allows us to answer your questions and concerns more quickly. Your
information is never sold or released. No matter what the nature of your
question, using this form is the quickest way to get an answer.
Please use our quick contact form for inquiries.
If you are looking for a specific style of glasses, please
send us a link where the glasses can be seen.
FullSpectrumEyewear.Com - 713-553-1704
