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Index:
  1. Quality Guarantee
  2. Returns and Exchanges
  3. Shipping methods
  4. Shipping costs, Customs and Delays
  5. Payment methods
  6. International orders
  7. Privacy policy
  8. Using the shopping cart
  9. Website organization
  10. Catalog Requests
  11. Wholesale Pricing
  12. Submit Your Photo

Welcome to FullSpectrumEyewear.Com. We hope you are enjoying your visit and finding everything you need. Our focus is to carry a wide variety of sunglass styles so that our customers can find the right eyewear to suit their specific needs. Here, at our main info page, we hope that we can answer any questions or address any problems that may arise. Our customer satisfaction, now and in the future, is our foremost concern. Any comments on this matter, be they for improvement, new eyewear suggestions, praise or criticism, should be sent using out contact form found at the bottom of this page.


1. Quality Guarantee
100% Satisfaction Guarantee

We offer a 100% Satisfaction Guarantee. If for any reason at all (your girlfriend doesn't like them, your dog growls when you put them on, *gasp* you found some place cheaper to get the same style), you can return your glasses for either a full refund or exchange within 10 days of when you receive them. We will refund the full cost of the frames and lenses as long as they are returned in  new condition.

Damaged upon arrival or Incorrect  Items

We work very hard to make sure you receive the glasses you ordered. We inspect your glasses several times before they are shipped to you.  We check to make sure that the color and style are correct  as well as check for any material defects such as scratched, chips, and other cosmetic defects.

When you receive your glasses, if they are damaged in any way, shipping is on us. If this is the case please contact Customer Service right away. You'll need let us know as soon as the order is received if you find it is damaged.

When your package arrives, if you find an error in the order, please contact Customer Service right away. We'll get it straightened out quickly.


2.  RETURNS AND EXCHANGES
Returns and exchanged are as easy as 1-2-3.

To make a return:

  1. Contact Customer Service and we will send you an RMA number to write on your package.
  2. Return everything that was sent to you (including your invoice), in the condition it was received.
  3. Include a short note telling us what your returning or exchanging.

Send returns and exchanges to:

FullSpectrumEyewear.Com
P.O. Box 263
Ponca City, TX 77447

Once you contact customer service about your return or exchange, you'll receive an email with helpful information to make your return as easy as 1-2-3.



3.   Shipping
We ship all orders with the United States Postal Service. We've found this is the cheapest, fastest way to get your glasses to you (other carriers cost much more for comparable service).

All orders:

  • Are shipped First Class Mail, so they only take 3-5 days shipping time.

  • Are shipped with Delivery Confirmation, so we know your glasses got there and you're protected from lost orders.

  • Are processed as quickly as possible, usually within 48 hours.

  • Come with a satisfaction guarantee

  • We'll email you as soon as your order is received so that you have a chance to review your order. We'll email you again when it is being processed.  If you have any questions at all regarding your order, please contact Customer Service. If you don't receive your confirmation email, be sure to check your spam folder.



    4.  SHIPPING COSTS, CUSTOMS and DELAYS
     

    Standard Shipping Cost

    Standard shipping to addresses in the US and Canada is $4.99. For all International addresses, the cost of shipping is $8.99. For exchange shipping, the cost is only $3.00 for US/Canada and $6.00 for International orders. We try to keep our shipping costs as inexpensive as possible. As a result, when we have to make multiple shipments we have to charge a little something to cover those additional costs.

    Express Shipping Cost

    Express shipping to US addresses is available using the USPS Express Mail Service. We make every attempt to rush the processing of  Express Mail shipments so that they can be delivered as quickly as is possible. The cost of Express Shipping is $32.00 within the US. 

    Shipping Delays

    The United States Postal Service is generally very reliable, but occasionally mix ups do occur. We will do everything we can to ensure that your package arrives as quickly as possible. 

    Shipping Refunds and Exchanges

    Shipping costs are not refundable.

    Military Shipping

    All initial orders mailed to US Military Addresses are shipped free of charge. We do this as a service to customers who are serving our country and to their families who wish to send them the gift of eye protection.

    Unclaimed or Undeliverable

    It doesn't happen often, but occasionally a package is either undeliverable or unclaimed. If you package is returned to us as undeliverable or unclaimed we will contact you to verify your address and then we will reship the package for you. We may need to charge additional shipping if it is required by the USPS.

    Customs

    International orders can be held up in customs. If this occurs we can provide you with the USPS tracking number which may help you to get an estimate on the delivery date of your package. Other than standard shipping costs, we don't charge any additional fee's for international orders. Unfortunately most country's do charge Customs Fee's. They are an unavoidable cost for international orders and are mandated by the government. We cannot estimate, discount or refund the costs.



    5.  PAYMENT METHODS
    At this time we accept Visa, Master card, PayPal, Discover, check, money order and cash. We receive quite a few requests for bank transfer payments. Regrettably, we cannot accept bank transfers for any order, no matter the amount. If your mailing a payment, please use secure registered mail with delivery confirmation. Money orders are treated the same as cash and processed immediately. Checks must clear before the product is mailed. This generally takes 2-3 business days.

    6.  INTERNATIONAL ORDERS
    We will gladly process international orders. The cost for international shipping is just $8.99. Please note that international orders cannot exceed $75.00. You may also mail cash, check or money order to the mailing address listed above. If your mailing a payment, please use secure registered mail with delivery confirmation. Money orders are treated the same as cash and processed immediately. Checks must clear before the product is mailed. This generally takes 2-3 business days.


    7.  PRIVACY POLICY
    FullSpectrumEyewear.Com respects your privacy and the security of the data that visitors provide.
    Personal information: We do not sell, share or disclose any of your information.  Any information you give us is held with the utmost care and security, and will only be used to fulfill your order. Because we use Miva Merchant checkout and, your credit card information is completely safe and secure.
    Security: This site has security measures in place to protect from the loss or misuse of information you provide. SSL encryption is used to guarantee secure transactions. If you have any questions about this privacy statement, practices, or your dealings with this website, please see the contact information above and let us know.

    8.  THE SHOPPING CART
    Our shopping cart is hosted with Miva Merchant. Miva is the fore runner in secure shopping. The latest security technology is in place to keep your information safe. If you need another payment method, we have several. Scroll down to PAYMENT METHODS to see more information.

    9.  WEBSITE ORGANIZATION
    Some glasses, as you will find while surfing through FullSpectrumEyewear.Com, appear in more than one eyeglass category. This is because these glasses have been found to serve well in more than one application. They need this exposure so that they are easy to find when you are searching for a certain style.


    10.  "DO YOU HAVE A CATALOG?"
    Thank you for your interest. Because of our constantly changing selection of glasses and our concern for natural resources, we do not print a paper catalog. FullSpectrumEyewear.Com is 100% online. We also use recycled packing materials inside most of our packages.

    11.  "CAN I GET WHOLESALE PRICING?"
    Yes you can. We have a simple method of determining wholesale discounts. These discounts are available on most of our glasses. The general rule is as follows.

    1 Dozen  -  10% Discount Available

    2 Dozen  -  20% Discount Available

    3 Dozen  -  30% Discount Available

    4 Dozen  -  40% Discount Available

    5 Dozen  -  50% Discount Available

    6 Dozen  -  50% Max Discount

     

    12.  "HOW DO I SUBMIT A PHOTO AND GET A COUPON?"
    Simply send us a link to the photo using the contact form below. If we are able to use the photo, we will email you a coupon code toward a free pair of sunglasses.

     

     

    Fullspectrumeyewear.Com
    P.O. Box 263
    Ponca City, OK 74601
    713-553-1704

     

     

    Quick Contact Form

    Our quick contact form is fast and easy to use. It reduces the amount of spam we deal with and allows us to answer your questions and concerns more quickly. Your information is never sold or released. No matter what the nature of your question, using this form is the quickest way to get an answer.

    Please use our quick contact form for inquiries.

    If you are looking for a specific style of glasses, please send us a link where the glasses can be seen.

    FullSpectrumEyewear.Com   -   713-553-1704





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    International $8.99
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    Fullspectrumeyewear.Com
    408 East Hartford
    Ponca City, OK 74601

    Telephone: 713-553-1704

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